remarkable customer care (II)

Posted on 26-11-2010
in Customer Care.
 
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Let’s say you’re the patient of a dental clinic. And one day you make an appointment for an extraction (bad case scenario). After that, you take all the necessary painkillers, make the second appointment for the usual check-up, pack and go home. What happens next? The next day you get a call from the clinic: a nice [...]

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Remarkable customer care (I) from KLM

Posted on 22-11-2010
in Customer Care.
 
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I will write about a nice example of customer care coming from Royal Dutch Airlines. It happened this summer, in Vienna International Airport, while waiting to board for Amsterdam. Couple of thoughts beforehand: I know the airline’s website is also important. Having a clear and intelligible interface and a user friendly design it’s crucial. You [...]

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